MY PHONE HAS POOR AUDIO
With a Voice over IP system, we can usually link poor audio to the internet quality at your workplace. The first step in finding the causation for poor audio is checking internet connection and internet speed.
Ways to detect if you have poor internet speeds:
- Is your internet running slowly? Run a speed test at www.speedtest.net.
- Try a ping test for packet loss. The terminal will populate with ICMP requests. If you're seeing many Request Timeouts, you need to contact your internet provider to see if there are known issues in your area.
- Open terminal (Press Command + Space to open Spotlight).
- Type “terminal” and press Enter (Return).
- Type in “ping 220.127.116.11” and press Enter (Return).
- Type "cmd" into your a search bar or text box, depending on which version of Windows you have.
- Select the Command Prompt, Desktop apps.
- A black box with a flashing cursor will open; this is the Command Prompt. Type “ping” and then hit the Space bar on your keyboard.
- Type in the address you’d like to ping, and then hit the Enter key on your keyboard.
- Ensure that your router is configured for QoS (Quality of Service) and traffic shaping if you have a router.
- Reboot your network.
NO AUDIO OR STATIC
- Check to make sure your volume is turned up.
- Check to make sure your headset or handset is plugged into the correct port.
- Try testing another headset/handset on your phone and the headset/handset on another phone to confirm if this is the problem.
- If none of the above is the issue, contact support.