Yes. However, we absolutely recommend contacting our Support Team the first time you plan to use this feature: as it is dependent on the latest Polycom firmware being installed on your phones.
If your phones are configured with a previous firmware version, our technicians can update the firmware remotely for you. Once the phone reboots, it will install the current firmware version, and you will be ready to use the Hotkey Builder.
If you would like to upgrade many phones at once, please contact our Customer Success Team at email@example.com to schedule this during off-peak hours.
To view your phone's firmware:
To view another user's phone's firmware:
Your device model may need to be updated. To do this, you must call our Technical Support Team at 611 from any Versature device or call 1-877-498-3772 (option #3.)
Currently, only Office Managers, however, an Office Manager can configure phones for Basic Users. We recommend using the Favourites feature under the Contacts tab (starring contacts), which will pull the Favourites list that a Basic User sets.
Line appearance is tricky. The way it works is it allows you to add another extension to your phone, enabling you to make outbound calls and receive inbound calls. Here's why it isn't recommended at the moment: your phone will only receive calls to an extension if your phone was the last device to register. Since devices are constantly registering, it's likely that not all calls will be sent to the same device.
Calls cannot ring two devices simultaneously through the Line Appearance feature, so it is not recommended to use this feature. We recommend setting up a call queue, which has much more functionality. Our Support Team can help you.
The Busy-Lamp Field (BLF), is the feature to use. BFL will display when other extensions are receiving calls (flashing green), on a call (solid red), and available for a call (light is off).
Our award-winning customer support team is here for you.Contact Support