Never change the 1st line option.
Line appearance should ALWAYS be number 1 in the builder. Do not touch this as it can disrupt the configuration of your phone.
Want to use Line Appearance? Call Support.
To correctly set up this feature, you must contact our Technical Support Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@net2phone.ca.
Not in the mood to read? Watch a tutorial!
ACCESSING THE HOTKEY BUILDER
To access Hotkey Builder, you must be in the "Manage Organization" view of the SONAR portal.
1. Click the Users tab.
2. Search and click on the name of the user's extension you want to edit.
3. Click the Phones subtab.
4. Select the phone associated with the user's extension you want to edit.
5. Click the gear icon on the right-hand side.
6. When the "Edit button configuration for this phone" pop-up appears, click Yes.
HOW TO CHANGE THE DISPLAYED DIRECTORY TYPE
1. Click the Directory button on the upper right side of the page.
2. Choose which directory you want to be displayed on the user's desk phone.
You can choose to sort your contacts through four directory types:
- all contacts,
- favorites,
- my contacts, and,
- coworkers.
3. Click Done.
4. Click Save or Save and Resync.
Choose Dynamic or Static Directory
Dynamic will grab all contacts from your chosen directory.
Static will start with your Favourite (starred) contacts and then list your contacts chronologically.
DIRECTORY LIST TAG - QUICK ACCESS
You can see which directory is currently in use by the tag on the left-hand side, above the phone diagram.
Change your Hotkey Directory
- Click the blue Directory tag.
- In the pop-up window, click the drop-down menu to choose pre-configured directories.
HIDE USERS YOU DON'T WANT TO SEE
Once you have a directory selected you can hide certain contacts to customize exactly who you see on your phone if no other line key function is assigned.
Simply click the eye icon to toggle hide/show on any contact.
Changes won't be applied until your phone is rebooted!!
You can set a phone to reboot directly from this page by clicking the up arrow next to the Save button and choosing Save and Resync.
