Sonar Mobile: User Guide

Learn how to use your net2phone Canada mobile app!

Need Call Recordings on Mobile?

Call recording is enabled per device, not extension. If you need call recording set up on your secondary devices (i.e., softphone or mobile app), please call our Support Team by dialing 611 from any net2phone Canada device.

Sonar Mobile Best Practices

Get the best connection with the app by following these best practices.

The app will always work best with a stable Wifi connection; however, if your WiFi connection is weak, LTE will be better.
Similar to a regular mobile phone connection, while in transit, sometimes the app will not work as optimally as the connection bounces off multiple towers. Check out how to switch from the app to your mobile phone (at the bottom of the page) to see if that helps your connection.
If your mobile dies, the app will automatically disconnect. Reopen the app when your mobile device is turned on again to reconnect.

Transfer a Call

1. While on a call, press Transfer.

2. Choose either "Assisted Transfer" or "Blind Transfer."

NOTE: Assisted transfers, also known as consultative transfers, give you the opportunity to introduce the call before sending the transfer through.

Blind transfers will send the caller directly to their intended recipient.

3. Enter an extension or 10-digit number.

4. Press the green call button.

NOTE: If you want to return to the original caller and end the transfer, press the maroon bar at the top of the screen that says "Touch to return to call."

3-Way Conference Calls

While on a call, press addcall.
Call an extension or 10 digit number to conference in.
Press merge calls.

NOTE: You can see which call is currently on hold at the bottom of the screen.

Switch your Device While on a Call

Follow the steps below to learn how to transfer a call from the Sonar Mobile app to your personal mobile number or your assigned desk phone.

While on a call, press the Switch Phone option.
Select your mobile phone number or your desk phone extension.

For the first time using the Sonar mobile app, we recommend trying the Simultaneous Ring option, which can be enabled without a dedicated Time Frame.

Forwarding Calls to Sonar Mobile

If you want to forward your calls to your mobile device only (without simultaneously ringing your desk phone), you must first configure a Time Frame for your call-forwarding rule to apply. Once you have a Time Frame (e.g., Lunch), you can configure call forwarding within the Answering Rules section of the Sonar portal.

Learn how to create a Time Frame here.

Within Sonar, the lowercase letter “m” is used for mobile devices. To forward to your mobile extension, you must include the lowercase “m” without a space after your extension number. For example, if my extension is 101, my mobile extension in Sonar is 101m.

How to Enable Simultaneously Ring for the Sonar Mobile app

You cannot add, delete, or edit answering rules from the Sonar mobile app; you must use a web browser to access the Sonar portal Answering Rules section.

Navigate to the Answering Rules tab.
Note: Office managers and call center supervisors must be in “My Account” to access personal answering rules.
Click the Add Rule button, or click the pencil icon to edit an existing rule.
(Optional) Set a Time Frame for your rule to apply. If you leave Time Frames unchecked, both devices will always ring simultaneously.
Within the pop-up menu, click the checkbox next to both:
1. Simultaneous Ring, and,
2. Include the user's extension.
At the bottom of the Simultaneous Ring subsection, enter your extension number followed by a lowercase letter “m” with no spaces (e.g., 101m).
Click Save, and the pop-up menu will close as the page automatically refreshes.
Within your list of Answering Rules, ensure your new rule is active by drag-and-dropping it to the top.

Success: Both the mobile app and your desk phone will ring!

All calls to your net2phone Canada business phone will also ring the net2phone Canada Mobile App.

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Sonar Mobile: User Guide

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