ADD MUSIC ON HOLD

Only office managers have the ability to add music on hold.

Music on hold can be an important introduction to your place of business. Often it is the first impression someone will have after calling in. It's ideal to have your music-on-hold (MOH) reflect your business, whether that be professional, fun, or somewhere in the middle. 

HOW TO ADD MUSIC ON HOLD

Ensure you are in "Manage Organization" view.

1. Click the Music On Hold tab. 

2. Click Add Music.  

3. Click Browse and select the .wav or .mp3 file you want to upload. 

4. Name MOH next to "Song Name" so you can recognize it in the future. 

5. Click Upload to save. 

NOTE: If you have multiple MOH files you can choose to randomize them so they shuffle through as people call in. To access, click Settings and check the radio box next to "Randomize Music on Hold." 



INTRODUCTORY GREETING 

You may want to record an introduction to your MOH. You have the choice to record your introductory greeting or upload an already existing file (in .wav or .mp3 format). 

Ensure you are in "Manage Organization" view.

1. Click the Music On Hold tab. 

2. Click Settings

3. Click Play introductory greeting to reveal record or upload options. 

4. Choose either upload or record. 

Uploads must be .wav or .mp3 formats. 

To record you must enter either an extension number or a 10 digit number with no spaces, dashes, or brackets. 

5. Name your greeting. 

6. Click either Save or Call

 


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