Never miss a message. Choose where you'd like to receive your voicemails.
You can locate voicemail messages and message settings in the tab bar of your SONAR portal.
|NOTE: Office managers and call center supervisors must be in “My Account” view to access this tab.|
There are two tabs on the right side, Messages, and Settings.
Under the Messages tab, you can see all of your recent messages only if your voicemails are configured to keep messages on your phone/the SONAR portal. If voicemails are configured to go to email, no messages will display in this section.
The Settings tab gives you access to all the features offered for voicemail preferences.
The following options are only applicable if you choose to leave messages on the SONAR portal or your Versature device:
Sort voicemail inbox by latest first – sorts by latest voicemail first.
Announce voicemail recorded time – a greeting announces the time the voicemail was received before playing back the message.
Announce incoming call ID – a greeting announces the caller’s ID before playing back the message.
Operator Forward – applicable to both voicemail delivery method options. If you want to configure an alternate extension for a caller to reach, the caller leaving a voicemail can press zero “0” to be forwarded to the extension specified. You must let callers know they have this option as the system itself will not.
Voicemail Greeting – this is where you can record and manage their voicemail greetings.
If you have multiple voicemail greetings, click on the drop-down menu to select which greeting is set to play.
Managing Greetings – gives you access to all the recorded greetings, including information about the greeting, such as the greeting name, and duration.
Recorded Name – It is only necessary to record your name if your company uses the Dial-By-Name Directory feature.
|Listen to a greeting. |
|Download a greeting as a .wav file. |
|Edit a greeting. |
|Delete a greeting.|
Here you can control where voicemail messages are delivered. One of the following two options must be selected.
|NOTE: Selecting both methods is not possible.|
2. None – Messages remain on the SONAR portal and your Versature device until the User manually deletes them. Users can access the voicemails from their phones by dialing *98 and entering their PIN.
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