VERSATURE SALESFORCE CLASSIC INTEGRATION

With Versature’s Salesforce integration, your organization can quickly and easily update Salesforce records in just a couple of clicks. Our Salesforce integration increases productivity and gives you greater visibility into the status of opportunities and support calls:

  • Stay informed—never wonder about the status of an opportunity again.

  • Save time—the Salesforce records of your inbound callers are automatically introduced on your screen.

  • Keep track of important details—with rich call records automatically integrated into Salesforce; you can be sure everyone in your organization has access to the most up to date records.

  • Capture accurate metrics—maintaining accurate records means you can have confidence in the metrics that matter to your business.

  • Customize Call Activities – capturing your customized call results ensures the application is tailored to your business requirements.


STEP ONE: INSTALL THE VERSATURE INTEGRATION 

 NOTE: If you are not already logged into Salesforce, log in before installing the application.

1. Go to Salesforce AppExchange

2. Search for “Versature” in the top search bar. 

3. Click Versature Connector - CTI in the application listings.   

4. Click Get It Now on the right-hand side. 

    5.  Click Continue to confirm the app installation. 

    6.  Grant all users access by selecting the second option and clicking Next


STEP TWO: CONFIGURE CALL CENTER SETTINGS WITHIN SALESFORCE 

    1. Select Customize.

    2. Click Call Centers. 



STEP THREE: CONFIGURE USERS 

    1. Under All Call Centers, select VCTI Adapter.

    2. Click the Manage Call Center Users button.

    3. Click Add More Users

NOTE: You will then be prompted to select all users within your organization who will have access to the integration.

4. Select users by clicking the checkbox next to their names and clicking Add to Call Center.


STEP FOUR: CONFIGURE CONNECTOR SEARCH DEFAULT

      1. Select Customize.

       2. Select Call Center.

       3. Click Softphone Layouts.

STEP FIVE: CREATE A NEW LAYOUT

        1. Under SoftPhone Layouts, click New.

        2. Enter the name Default.

        3. Click the check mark next to Is Default Layout.

        4.  Click Save.


INSTALLATION AND CONFIGURATION ARE NOW COMPLETE!

If you experience difficulty with the connector at any time, please contact our Technical Support Team by dialing 6-1-1 from any Versature device or by calling 877-498-3772 option 3.

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