UPLOAD OR RECORD AN INTRODUCTORY GREETING – MUSIC ON HOLD

Introductory greetings can either be a message or music and are played when a caller is on hold.

NOTES: 
  • This greeting will play as soon as a caller is placed on hold, and will only play once.
  • Having an introductory greeting lets callers know you haven’t hung up on them and reduces the number of abandoned calls.
  •  Uploads must be in .mp3 or .wav format.
  •  If you are uploading music, remember that copyright laws will apply.

HOW TO UPLOAD AN INTRODUCTORY GREETING

  1. Click the Music on Hold tab in your SONAR portal.
  2. Click Settings on the right side.
  3. Check the Play introductory greeting box.
  4. Under New Greeting, select Upload.
  5. Click the Browse button.
  6. Select the file you want to upload.
  7. Name your greeting so you can recognize it for future use.
  8. Click the Save button when finished.

The song or sound file will display in this section with information on the sound name, duration, and file size.



HOW TO RECORD AN INTRODUCTORY GREETING

  1. Click the Music on Hold tab in your SONAR portal.
  2. Click Settings on the right side.
  3. Check the Play introductory greeting box.
  4. Under New Greeting, select Record.
  5. Enter the number or extension of the device you want to record your greeting on.
  6. Name your greeting so you can recognize it for future use.
  7. Click Call and follow the voice prompt instructions:
    • Record your message after the beep.
    • Hit # to accept your new greeting.
  8. Click Done when finished.

The song or sound file will display in this section with information on the sound name, duration, and file size. 



MUSIC ON HOLD FOR CALL QUEUES 

Office Managers can edit the music-on-hold for call queues and other users by searching for the extension and adding or editing music.

If your organization has multiple songs or sound files, click and drag the arrows in front of the song to move it up or down in the list. Moving them up or down places them in the desired order of play. Files at the top have higher priority.

You also have the option to “Enable Music on Hold” and “Randomize Music on Hold.” 

 



TIPS!

  • If you have non-English speaking clients, record your greetings in all languages that may be applicable.
  • Your greeting will only play once, so don’t speak too quickly and repeat any vital information that may need to be written down.
  • Test your music-on-hold introductory greeting by calling your own extension and placing yourself on hold.
  • You can choose any music to be used on-hold, however, Versature recommends using royalty-free music only.

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