You can locate the Time Frames section in the tab bar of your SONAR portal. Times frames allow you to choose what happens based on a date range, or a time. There are three types of time frames you can choose from in addition to your default time frame:
NOTE: It is important to remember that once a time frame is created, you cannot edit the name. Aim to name your time frames, so they are easily recognizable when you are creating answering rules.
The default time frame becomes active whenever you do not have a time frame currently in place. For example, if you set a work-week time frame to be 9:00 a.m. to 5:00 p.m. from Monday to Friday, your default time frame becomes active during the week from 5:01 p.m. to 8:59 a.m. the next day, and all day during the weekend. When setting answering rules, it is essential to remember that if there is no time frame in place, the default message will be played.
This time frame includes all times of every day. This option is ideal if you need an answering rule turned on/off at irregular times. For example, if you don’t have set lunch hours.
This time frame allows you to select the days of the week, as well as the start and end time per day. The blue bars indicate the active period, and whatever is not in blue is considered your default time frame. The screenshot below demonstrates the average office worker’s work hours.
This time frame allows you to select specific dates or a date range, including by-the-hour or even by-the-minute ranges. If you want a time range within one day, select the same period for both calendar fields.
The exact time (hour and minute) you set for this type of time frame is significant. Depending on the functionality you want, you may need to configure multiple time frames. Unless you set a time frame from 12:00 a.m. to 11.59 p.m. then the default time frame becomes active between any hours the Specific dates or ranges are not set to cover.
For example, if you leave for vacation at 3:00 p.m. on a Friday afternoon and return the following Friday at 9:00 a.m. you cannot set a “Vacation” time frame starting and ending on 3:00 p.m. and 9:00 p.m. unless you are okay with your regular default time frame becoming active overnight during this vacation. To avoid this, you can make additional time frames.
NOTES FOR ALL USERS
NOTES FOR OFFICE MANAGERS AND CALL CENTER SUPERVISORS
If you are having difficulty creating your customized time frame/answering rule, for immediate assistance you can contact our Technical Support Team by dialing 611 from your Versature device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to email@example.com.
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