RECORD MESSAGES FOR AUTO ATTENDANT OPTIONS

This article explains how to record an auto attendant message for auto attendant options.

HOW TO RECORD A MESSAGE FOR AUTO ATTENDANT OPTIONS

NOTE: You must be in “Manage Organization View” to access auto attendants.

1. Click the Auto Attendants tab in your SONAR portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.
3. Choose the # option you would like to use.
          NOTE: Any dial pad number with an icon below has already been assigned and cannot be used.
4. Click Play Message. 
5. Enter a description of the message.
6. Click Record.
7. Enter the number or extension you want to use to record your message.
8. Click the Call button and follow the voice prompts.
9. Click the Done button to save the message.

When you are done, choose what will happen after the message is played (i.e. repeat, hang up, or follow).



TIPS!

  • Test your message by calling the extension and choosing the auto attendant option you just created.
  • If you choose not to repeat your message and let your greeting play once, speak slowly and repeat any vital information that a caller may need to write down.
  • If you want to add more auto attendants and are out of auto attendant keys, you can create tiers using the Add Tier option.

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