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Welcome to Versature Academy! Our knowledge base is continuously expanding and kept to date with the most current information. As a new office manager, it is crucial that you understand everything our unified communication system has to offer you. We want you to get the most of our service.
This article includes key managerial information on our system and several links so you can easily learn more.
Want to learn more about what features are offered to every user? Check out the New Basic User article.
There are a few important items for new administrators taking over the management of the phone system.
Before an old admin leaves, they must add you as an office manager. When changing or adding admins, a current admin must reach out to our Customer Success team.
You can email email@example.com to open a ticket. A member of our CS team will respond within 1 business day to schedule a call.
During your training call you will review the following:
Customer Success - Discuss topics such as:
Contact firstname.lastname@example.org opens a ticket for an email or call back.
Support - Reach out when something isn't working as expected, or if you are experiencing troubleshooting issues. For immediate assistance, you can contact our Technical Support Team by dialing 611 from your Versature device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to email@example.com.
Fulfillment - If you want to add or remove seats, or if you want to order new hardware. You can reach Fulfillment by dialing 611 from any Versature device and choosing option 2.
If you need assistance in any of the above, you can contact our Customer Success team by emailing firstname.lastname@example.org.
The Versature TRUST initiative provides public insight into live and historical system status updates. Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.
Subscribe to receive live system status updates delivered straight to your inbox!
As an office manager, you have three different views in your SONAR portal which allow you various access points
As a call center supervisor, you can view, change, and create various functionalities for yourself and your call center. There are three views a call center supervisor can assume in SONAR:
Versature Insights takes your call data to the next level to give you actionable insight into the operations of your company, customer experiences, and employee performance.
Performance Wallboards - use SONAR metrics to display your call data visually through different component types. Create a culture of high performance and accountability at team, cross-team, and individual levels. All metrics are updated every minute. Wallboards are suitable for both large screens and smaller computer monitors.
Long-Term Recordings - view, filter, and listen to call recordings for longer than 6 months. Within the long-term recording section of Insights, you can also keyword search and view call recording transcriptions. You can easily see if agents are hitting those important business talking points, or track if common pain-points and issues are arising in conversations.
Google Sheets - get the most of your call data and better understand the numbers behind your success. After a simple download, you’re ready to start importing your personal call data or your company's call data. To learn how to download the integration and access your call data, check out:
The Academy has several instructional articles to assist you; familiarize yourself with the basics:
We have developed several integrations with cloud-based tools to incorporate into your business workflow. Integrations can help boost productivity, improve data collection quality, and monitor call performance.
All integrations use your Versature credentials.
We created the Conference Pod so you can easily create audio conference meeting rooms online. We include the Conference Pod in our Professional and Enterprise plans for conferences with up to 5 concurrent callers. Check out the Conference Pod Overview and How to Create and Manage Conference Pods.
We also have integrations with:
The Versature Mobile App allows users to take their business phone extension, features, and functionality with them wherever they go. Whether you’re on the road, working remotely, or just away from your desk, you can remain accessible and while presenting a professional image to your callers. Versature for iOS and Android is free for Versature clients, available for download from the Google Play Store and iOS AppStore.
Our award-winning customer support team is here for you.Contact Support