Welcome to Versature Academy! Our knowledge base is continuously expanding and kept to date with the most current information. This article includes several links to instructional articles in the academy, and other useful links aimed to ensure you get the most from our service.
At Versature, we use the same username and password to log into all of our products. You should have already gotten a welcome email with a link to create your password and voicemail pin. Unsure of your first login? Check out Your First SONAR Log In.
Your username is always your extension number @ your domain.
Your password needs to contain 8 characters, with at least 1 capital letter, and 1 number.
As a new Versature user, the first thing to do is familiarize yourself with our client portal, SONAR. As a basic user, you 7 tabs in SONAR, as well as your profile.
Profile - ensure your personal information is correct: change your password and PIN, add email addresses, and see your directory options.
Call Center - designed to give you fast access to the most important and frequently viewed information of your call queues. There are five components of the call center section:
Contacts - access all of your contacts. Your contacts display in a list by name, phone number/extension number, status (online/offline), and department. You can also pop-out contacts if you don't want to keep the SONAR tab open.
Time Frames - allow you to choose what happens based on a date range, or a time. There are three types of time frames you can choose from in addition to your default time frame:
Phones - displays all the information on any device associated with your extension.
Call History - view, filter, and export your personal call history.
The Academy has several instructional articles to assist you; familiarize yourself with the basics:
We have developed several integrations with cloud-based tools to incorporate into your business workflow. Integrations can help boost productivity, improve data collection quality, and monitor call performance.
All integrations use your Versature credentials.
We created the Conference Pod so you can easily create audio conference meeting rooms online. We include the Conference Pod in our Professional and Enterprise plans for conferences with up to 5 concurrent callers. Check out the Conference Pod Overview and How to Create and Manage Conference Pods.
We also have integrations with:
The Versature Mobile App allows users to take their business phone extension, features, and functionality with them wherever they go. Whether you’re on the road, working remotely, or just away from your desk, you can remain accessible and while presenting a professional image to your callers. Versature for iOS and Android is free for Versature clients, available for download from the Google Play Store and iOS AppStore.
The Versature TRUST initiative providing the public insight into live and historical system status updates. Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.
Subscribe to receive live system status updates delivered straight to your inbox!
If you are experiencing difficulties setting up your system in any way, don't hesitate to contact our support team. For immediate assistance, you can contact our Technical Support Team by dialing 611 from your Versature device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to firstname.lastname@example.org.
Our award-winning customer support team is here for you.Contact Support