Insights

PERFORMANCE WALLBOARD OVERVIEW

Performance Wallboards use SONAR metrics to display your call data visually throu...

WALLBOARD COMPONENT OPTIONS

There are four component metric types with various features as well as a text box...

INSIGHTS LONG-TERM CALL RECORDINGS

If you need to access call recordings for quality assurance, industry compliance,...

GLOSSARY OF CALL CENTER STATISTICS

Here is a complete list of our call center statistic acronyms.   Office managers ...

INSIGHTS CALL CENTRE WEB HEADER

The Call Centre Web Header is a snippet of injectable code that creates an inform...

HOW TO INSTALL VERSATURE'S GOOGLE SHEETS™ ADD-ON

Our Versature Google Sheets™ add-on was created to give you a better way to impor...

THE BASICS - VERSATURE'S GOOGLE SHEETS™ ADD-ON

Versature’s Google Sheets™ add-on was created so you can get the most of your cal...

DISTILL YOUR DATA WITH PIVOT TABLES - VERSATURE'S GOOGLE SHEETS™ ADD-ON

Versature's Google Sheets™ add-on is a tool that allows you to download your call...

CHANGE SECONDS TO MINUTES AND HOURS IN GOOGLE SHEETS™

With your Versature Google Sheets add-on, Call Record Details (CDRs) have recorde...

GOOGLE SHEETS™ USE CASE - IMPACT TABLE INSTRUCTION GUIDE, USING PIVOT TABLES

This article follows up the Versature's Google Sheet™ Add-On Beyond the Basics af...

KEYWORD SEARCH AND TRANSCRIPTION

Keyword search and call recording transcriptions are powerful tools that Insights...

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