HOW TO CHANGE A USER'S PASSWORD

Instruction guide for office managers.

As an office manager, you cannot set a user's password as they are designed to be secure and only accessible for individuals to update.  

Users can change their own passwords once they are logged into the SONAR portal. If a user forgets their password, they can go through the "Forgot Login or Password" process, or you can "Force Password Reset" and send a recovery email to them. 

There are two methods of forcing password resets. 

  1. Send to an individual user.  
  2. Send bulk to multiple users.  


SEND TO ONE USER

You must be in "Manage Organization" view to access the Users tab.  

  1. Click on the Users tab.
  2. Find the user’s name that you would like to update and click on their name or the pencil icon the right side, then Advanced.
    NOTE: You can search by a user’s extension or name using the search bar on this page.
  3. Ensure you are under the Advanced tab. 
  4. Click Force Password Reset



SEND BULK TO MULTIPLE USERS 

You must be in "Manage Organization" view to access the Users tab.  

  1. Click the Users tab.
  2. Scroll through the User's list and click the checkmark box next to their name; you can also click the checkmark box next to "Name" at the top of the list to select all. 
  3. When all the users are selected, click the Bulk Action in the top right corner. 
  4. Click the radio button for Force Password Reset.
  5. Click Complete Action.



SAMPLE "FORCE PASSWORD RESET" RECOVERY EMAIL 


Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer support team is here for you.

Contact Support