As an office manager, you cannot set a user's password as they are designed to be secure and only accessible for individuals to update.
Users can change their own passwords once they are logged into the SONAR portal. If a user forgets their password, they can go through the "Forgot Login or Password" process, or you can "Force Password Reset" and send a recovery email to them.
There are two methods of forcing password resets.
- Send to an individual user.
- Send bulk to multiple users.
SEND TO ONE USER
You must be in "Manage Organization" view to access the Users tab.
- Click on the Users tab.
- Find the user’s name that you would like to update and click on their name or the pencil icon the right side, then Advanced.
NOTE: You can search by a user’s extension or name using the search bar on this page. - Ensure you are under the Advanced tab.
- Click Force Password Reset.
SEND BULK TO MULTIPLE USERS
You must be in "Manage Organization" view to access the Users tab.
- Click the Users tab.
- Scroll through the User's list and click the checkmark box next to their name; you can also click the checkmark box next to "Name" at the top of the list to select all.
- When all the users are selected, click the Bulk Action in the top right corner.
- Click the radio button for Force Password Reset.
- Click Complete Action.