HOTKEY BUILDER OVERVIEW

Read time: 2 min 2 s

The Versature Hotkey Builder is a new feature offered through the SONAR portal that allows users to modify the functionality of the line keys on their desk phones. 

KEY FEATURES 

  • Interactive phone diagram and line key builder. 
  • 5 line key function options.   
  • Customizable phone directory options. 
  • Create and use templates. 
  • Additional line keys with sidecars. 


INTERACTIVE PHONE DIAGRAM AND LINE KEY BUILDER 

The Hotkey Builder will automatically display a diagram depicting the phone that is connected to the extension of the phone and sidecar you are configuring. For example, if you have a Polycom VVX 300, the diagram will reflex a VVX 300 with 6 configurable line keys.



5 LINE KEY FUNCTION OPTIONS 

  • User Busy Lamp Field (BLF) - See if one of your contacts is currently on a call with a solid red LED light on the line key button and a buddy icon on your phone's screen.  
  • Call park - Direct a call to a call park. Pre-existing call park must exist in order to access this feature.
  • Speed dial - Add an external speed dial number.
  • Queue toggle - login/logout of all queues attached to your extension number, which works the same as *51/*52 star codes. 
  • Time frame toggle - switch between a created time frame with pre-existing hours specified and your organization's default time frame.


CUSTOMIZABLE PHONE DIRECTORY OPTIONS 

With Versature's Hotkey Builder, you can customize user's phone directories through the SONAR portal. 

Learn how to sort your contacts through four directory types: 

  • all contacts,
  • favorites, 
  • my contacts, and, 
  • coworkers. 

HIDE USERS YOU DON'T WANT TO SEE 

Once you have a directory selected you can hide certain contacts to customize exactly who you see on your phone if no other line key function is assigned.
Simply click the eye icon to toggle hide/show on any contact.

 



CREATE AND USE TEMPLATES 

Templates can be useful for managers to create so they can easily configure users line keys to have the same structure as their coworkers. For example, a manager may want to create a template for users working in a support queue, and a different template for users in sales positions. 

Learn how to create templates!

Build and Apply Hotkey Templates



ADDITIONAL LINE KEYS WITH SIDECARS

Many users need more line key options. You can easily attach the Polycom VVX Expansion Module or the Polycom Color Expansion Module to any Polycom desk phone to instantly add 40 or 28 illuminated programmable line keys.

Learn how to add sidecars with the Hotkey Builder!

Adding Sidecars with the Hotkey Builder



ACCESSING THE HOTKEY BUILDER

To access Hotkey Builder, you must be in the "Manage Organization" view of the SONAR portal.

1. Click the Users tab. 

2. Search and click on the name of the user's whose phone you want to edit. 

3. Click the Phones subtab. 

4. Select the phone associated with the user's extension you want to edit. 

5. Click the gear icon on the right-hand side. 

6. When the "Edit button configuration for this phone" pop-up appears, click Yes

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