GET THE VERSATURE iOS MOBILE APP

The Versature Mobile App allows users to take their business phone extension, features, and functionality with them wherever they go. Whether you’re on the road, working remotely, or just away from your desk, you can remain accessible and while presenting a professional image to your callers. Versature for iOS is free for Versature clients, available for download from the AppStore. 

STEP 1: DOWNLOAD THE VERSATURE MOBILE APP

Open the AppStore from your iPhone and search for “Versature.” The Versature Mobile App will be the first search result you see and will bear the Versature dolphin logo. 


STEP 2: GRANT PUSH NOTIFICATIONS, MICROPHONE ACCESS, AND CONTACTS ACCESS

After opening the Versature Mobile App for the first time, you will receive a series of prompts asking you to allow push notifications, grant the app access to your device microphone, and grant the app access to your device contacts. Press Allow for each of these prompts in order for the Versature Mobile App to function as designed.


STEP 3: LOG IN TO THE VERSATURE MOBILE APP

Log in to the Versature Mobile App with your Versature SONAR credentials, (i.e., yourextension@yourdomain and your 8 character password) If you are unsure of what your login credentials are, please contact the Versature Technical Support by dialing 6-1-1 from any Versature device or by calling 887-498-3772 then option #3. 


STEP 4: ENABLE MOBILE DATA, RUN IN BACKGROUND

In order to enable your mobile data and turn on the run in background app permissions, you must access your settings. This will ensure you are able to place and receive calls from the app as you go about your day. You also have the option to enter your mobile phone number. Entering your mobile phone number will allow you to move live calls between Versature VoIP services and your standard mobile network if you are out of range for sufficient network connectivity.

1. From either the Contacts, Voicemail, Call History or Answering Rules tab press the hamburger menu in the top right corner. 

2. Press Settings

3. Use the horizontal sliders to turn on Use Mobile Data and Run in Background. The sliders will be green when they are turned on. 



STEP 5: ENABLE SIMULTANEOUS RING IN SONAR

You cannot add, delete, or edit answering rules from the Versature app, so you need to log in to SONAR to configure an answering rule for your new app.  

1. Sign into the SONAR portal. 

2. Click the Answering Rules tab.

NOTE: Office managers and call center supervisors must be in "My Account" view to access their answering rules.

3. Add a new rule or edit an existing rule. 

       

4. Click the checkbox next to Simultaneous Ring and Include user's extension.

5. At the bottom of the Simultaneous Ring options, enter your business phone extension number immediately followed by the letter “m” for mobile with no spaces.

6. Save the answering rule.

7. Ensure your new answering rule is active.

Now all calls to your Versature business phone will also ring the Versature Mobile App.

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