FORWARDING CALLS TO AN EXTERNAL NUMBER

Working from home today? Learn how to forward your business calls to your mobile or landline phone. If you have multiple external numbers you may need to be reached at, take advantage of the When Unanswered forwarding option to add another device and never miss a call.

HOW TO FORWARD ALL YOUR CALLS TO AN EXTERNAL NUMBER

NOTES: 
  • Every answering rule must be linked to a time frame, if you do not have a time frame to link your answering rule with, you must create a new time frame.
  • Office managers and call center supervisors must be in “My Account” view to access their answering rules.
  1. Click on the Answering Rules tab in your SONAR portal.
  2. Click the Add Rule button to create a new rule, or the pencil icon to edit your active rule.
  3. Under the Call Forwarding section, click the checkbox next to Always.
  4. In the entry box next to Always, enter a 10 digit phone number without spaces or dashes.
  5. Click Save when finished.

 



TIPS!

  • Forwarding to an iPhone? Download the Versature iOS mobile app and never forward again! 
  • The Versature SmartAnswer feature is an alternative to call forwarding that allows you to screen your business calls on your mobile device as well as ensure your callers always reach your Versature voicemail. Login to SONAR and follow this tutorial to enable Versature SmartAnswer.
  • Ensure that you never miss a call in case of a power outage using Versature SureAnswer.

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