Introduce a call before sending a transfer.
An attended call transfer, sometimes referred to as a “warm” or “consultative” call transfer, allows you to introduce the call before you transfer it. When you use the attended call transfer option, your information displays on the destination phone rather than the initial caller's.
1. Once a call is answered, press the Transfer button or Transfer soft key during
|NOTE: This puts the call on hold until the call transfers successfully.|
2. Dial the extension or phone number of the intended recipient and press the Send soft key, or wait for the call to automatically connect.
|NOTE: Once answered, you can introduce the call to the recipient.|
3. To complete the transfer and send the call to the recipient, press the Transfer button or Transfer soft key.
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