Contact Versature Support to enable the Hotkey Builder Line Appearance feature.

With Versature's Hotkey Builder you can add external contacts to your desk phone's directory through SONAR. Users must add the new contact within their SONAR before office managers add them to phone directories through the Hotkey Builder.

Star contacts to add to your Favorites Directory 

The easiest way for an office manager to customize a user's phone directory so it is to the user's preference is for the user to create a list of favorites by starring specific contacts.


Office managers and call center supervisors must be "My Account" view to access their contacts tab.

1. Click the Contacts tab in your SONAR portal. 

2. Click the Add Contact button in the top right corner. 

3. Fill in the various contact fields. (Sample S) 

4. Click Save

5. (Optional) Find your new contact and click the star to add it to your Favorites list. 


Office managers must go back to the "Manage Organization" view to access a user's Hotkey Builder.

1. Click the Users tab. 

2. Search and click on the name of the user's whose phone you want to edit. 

3. Click the Phones subtab. 

4. Select the phone associated with the user's extension you want to edit. 

5. Click the gear icon on the right-hand side. 

6. When the "Edit button configuration for this phone" pop-up appears, click Yes

Once you have accessed the Hotkey Builder, 

1. Click the Directory button on the upper right side. 

2. Choose the directory source they want. 

3. (Optional) Hide contacts. 

4. Click Done

5. Click Save, or to apply the changes immediately click the up arrow next to save, and choose "Save and Resync." 

Changes won't be applied to a phone until it is rebooted!! 

You can set a phone to reboot directly from this page by clicking the up arrow next to the Save button and choosing Save and Resync.


We can now see "Sample S" as a contact! 

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