How do I set up my Trio 8500?
The Polycom Trio 8500 IP unboxing comes with the conference phone and an ethernet cable. Simply plug the ethernet cable in the LAN port conference phone and plug the other end of the ethernet cable into a wall port. It's that easy!
How do I make a conference call?
You can conference call with up to four contacts.
To initiate a conference call,
- Call your first contact.
- While on the first call press the Add icon (+).
- Dial an extension, 10 digit number, or select a contact from "Recent Calls" or "Contacts."
The second contact will automatically be added to the conference call.
To merge two calls already in progress into a conference call,
- On the call screen of one of the active calls, press on a held call.
- Press the Merge Icon.
The held call will merge with the active call and for a three-way conference.
To add a fourth participant to a three-way conference call,
- While on a conference call, press Add Participants.
- Dial an extension, 10 digit number, or select a contact from "Recent Calls" or "Contacts."
The fourth contact will automatically be added to the conference call when they answer.
How do I find missed calls?
Navigate to Recent Calls. Any calls with a red phone and arrow icon are missed calls. The Trio 8500 can hold up to 100 entries of missed, received and placed calls.
How do enable Do Not Disturb (DND) mode?
Enabling DND will prevent your phone from ringing and send calls directly to voicemail. All incoming calls sent to voicemail while on DND will appear under the Recent Calls list.
- Navigate to Settings.
- Press Features.
- Press Do Not Disturb and select Enable.
You can disable DND when you are ready to resume receiving calls again.
- Navigate to Settings.
- Press Features.
- Press Do Not Disturb and select Disable.
How do I listen to a voicemail message through my phone?
- Navigate to Settings.
- Press Features.
- Press Voicemail Message Center.
- Select Connect and follow the voicemail prompts.
Can I use the Trio 8500 to do video calls?
Yes. With the Trio paired with the Polycom Trio Visual+, or the Polycom Trio VisualPro, you can connect your device to a Zoom Room for video calls.
Check out the Trio product sheet and the Zoom support center to see how to best set up your video-call space.
